I will continue looking for other avenues to talk to someone at LG who can provide an adequate resolution to the faulty compressor in a reasonable and timely manner. Tech came out said we need to replace the compressor. I had to buy a mini fridge to keep my mom's insulin ( we lost over $1,000) just in one of the insulin she uses. How many others like me are out there that are angry enough to do the same? So far the replacement compressor is working, but LG is playing games with the food reimbursement credit. Still arguing against the 5 yr Compressor Warranty. Plus are they aware LG have a new Cooling (sealed) system warranty, I hope so.. So now my not even 1 and half year old fridge is worthless! I have just scheduled my SECOND such repair on the same unit, and my fridge is not yet five years old. However, don’t assume that LG will run and try to help you right away. I’ve been without a refrigerator going on 3 weeks now and zero help from either side. The repair wasn't done until 3 weeks later so I filed for food loss right after it's fixed mid-August. I know we are still within the 5 year coverage area and I would really like this repaired! Please add me to class action suit. Now, I have called numerous times to try to get approval for the company willing to fix it who needs an RNN instead of an APN to help me and they won't approve it! They had difficulty finding a repair person, but worked to get one scheduled (Nortech, Inc. in Seattle, Wash). The entire appliance has stopped cooling. From the second week of purchasing I have had so many problems with my ice maker not wanting to make ice. LG was prompt about accepting responsibility under warranty and even sent the parts (a new compressor and evaporator) directly to me based on my description of the issues (saving an initial service call). 2 years and my refrigerator looks like I bought it at a thrift shop! $259.99. $254 Compressor on Called LG, and we're supposed to have service scheduled, like, yesterday... ugh. $919 (with warranty) to repair but tech was smart enough to warn us against trying to fix it with new compressor and new motherboard. We called LG 2 days ago and finally got a return call from the repair company stating they can’t get to us until June 1st. 10 Year Warranty: how to use. I have had the worst experience w/ getting our LG refrigerator fixed! Refrigerator requires careful handling … I haven't had use of this fridge since Sept. 11. Chat with seller . How insane is that! Still waiting on that call. Thanks.***. LG's reply is simply, "we'll give you up to 250$ to rent a mini-frig." In-Warranty Duration : Standard Warranty is 1 year parts and labour from the purchased date listed on the bill of sale (AC units excluded). Every time something else stops working. Please send me a private message as I will need to gather some information to assist further with your case. Called LG and they said this would be covered under warranty. It is looking like we will not have a fridge for over a month. I know we are still within the 5 year coverage area and I would really like this repaired! Arjun Pur, Durgapur, West Bengal. waiting to talk to some one, first time they answered and hang-up on me, the other 6 times I called I was on the phone for almost 2 hrs everyday, they were not able to help me at all. I paid out-of-pocket for parts related to the cooling system of an LG Refrigerator (including a compressor, condenser, connection tube, drier, and evaporator) that were used to repair my LG Refrigerator following a No-Cooling Event. The LG warranty clearly states, based on the January 2018 warranty update, that the compressor part and labor are covered for 5 years and compressor part is covered for 10 years. lg refrigerator compressor manufacturer/supplier, China lg refrigerator compressor manufacturer & factory list, find qualified Chinese lg refrigerator compressor manufacturers, suppliers, factories, exporters & wholesalers quickly on Made-in-China.com. Who ever heard of a fridge last 8 yrs. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. 1) (4 or 9) years (depending on models) additional warranty on Compressor will continue even after the expiry of 1 year basic warranty period from the date of purchase. No its more of an issue of poor design!!!! I am having a real difficult time getting in touch with LG about getting my refrigerator fixed through it's warranty. I paid out-of-pocket for parts related to the cooling system of an LG Refrigerator (including a compressor, condenser, connection tube, drier, and evaporator) that were used to repair my LG Refrigerator following a No-Cooling Event. I've provided my experience to the Attorneys who filed the class action suit. We had just shopped for groceries and lost over $500 worth of meat and other perishable food. Good is spoiled and we are at a loss of what to do. experiencing problems with your refrigerator not cooling properly, please send I have placed dozens of phone calls and have had four appointments scheduled. I have spoken multiple times to customer service and they have given me the number for National Repair Center to schedule repair. (How convenient, right after the one year warranty expired) I called LG and they sent an authorized repair company to my house within two weeks. We are not being charged for the compressor but we are charged $425.55 for labor. experiencing problems with your refrigerator not cooling properly, please send I’m now looking to other brands for the first time in 15 years. 1 year used. Shocking
. Not to mention the lost money in food, man hours just trying to get LG to be a responsible company and correctly replace (Return Authorization) and support it’s product. Estimated Standard for the Product. Compressor needs replacing. 3) Would LG cover the compressor and the labor to install it according to warranty if less then 5 years old? I contacted the social media but they directed me to the 800 #, which hung up on me. The ice maker is in the door and has constantly melted down since we've bought it, making it necessary for us to open the compartment and break it up so that what was left would come down the chute. I almost want to throw up when I see all these complaints about the French door refrigerator. If your refrigerator seems to be running but not cooling at all, most likely LG famous linear technology compressor is shot or there is a refrigerant leak somewhere in a sealed system (compressor, evaporator, condenser). Some consumers are furious that their repairs weren’t covered under LG’s much-touted 10-year linear compressor warranty. However, if you find yourself fortunate and are just researching whether to purchase an LG fridge -- I cannot, in good conscience, recommend spending thousands of dollars on them (based on my experience). Every time I call 1-800-243-0000, they just keep transferring me to different departments, engineering department, extended warranty, just to find out is the same customer service team. In July 2019, the refrigerator stopped cooling. Additionally, to ensure all of our customers are benefited with the same warranty coverage, we are proud to honor the same warranty extension to our consumers who purchased a LG refrigerator manufactured prior to January 1, 2018. Be another 2 weeks, almost everyday i wait 1.5 hrs 's warranty extended... 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